1. Introduction

This website is operated to help customers browse our menu, place food orders, and access restaurant services.

1.1 Use of Website

You agree not to misuse this website for unlawful, fraudulent, or harmful activities. All information provided by you must be accurate and truthful.

1.2 Food Orders & Acceptance

• Once an order is placed, you will receive confirmation via SMS or Email.
• Orders are subject to item availability and restaurant operating hours.
• We reserve the right to cancel any order due to stock unavailability, pricing errors, or operational issues.

1.3 Pricing & Payment

• All prices are listed in INR and may include or exclude taxes as applicable.
• Payments are securely processed through trusted payment partners.
• Orders are confirmed only after successful payment.

1.4 Food Quality & Allergens

We maintain strict hygiene standards in food preparation and packaging. Customers with known allergies should verify ingredients before placing an order.

1.5 Limitation of Liability

We are not responsible for delays caused by weather conditions, traffic, technical issues, or other unforeseen circumstances. Our maximum liability is limited to the value of the order placed.

2. Shipping / Delivery Policy

2.1 Delivery Areas

Food delivery is available only within serviceable locations displayed on our website.

2.2 Delivery Time

Estimated delivery time ranges from 30–90 minutes depending on distance, order size, traffic, weather conditions, and public holidays.

2.3 Delivery Charges

Delivery charges, if applicable, will be displayed at checkout before payment is completed.

2.4 Proof of Delivery

Customers may be required to provide an OTP, signature, or other verification at the time of delivery.

3. Cancellation & Refund Policy

3.1 Order Cancellation by Customer

Orders once placed cannot be cancelled by the customer, as food preparation begins immediately after confirmation.

3.2 Cancellation by Restaurant

We may cancel an order due to:

• Item unavailability
• Restaurant closure
• Technical or pricing errors
• Unserviceable delivery location

3.3 Refund Policy

Refunds may be issued if:

• The restaurant cancels the order.
• Payment is deducted but the order is not confirmed.
• An incorrect item is delivered.
• The order is not delivered.

3.4 Refund Process

Approved refunds will be processed within 5–7 working days to the original payment method used during checkout.